Contact — Sydney team
Reach the Nordshield team in Sydney
Questions, corrections, and requests for clarification all go to the same place. We are based at Level 14, 333 George Street, Sydney NSW 2000, and the team reads every message that comes through.
— Sydney · Mon–Fri 9am–6pm
What to send us
Tell us what needs a second look
If you spotted a detail about a free vpn plan that looks out of date, tell us the page and what you expected to see. If you have a question about how a vpn fits everyday browsing or public Wi-Fi, ask it in plain words. Suggestions for topics worth covering are welcome too — readers shape what we explain next.
Short, specific notes help most. A link to the page, the line that confused you, and what you were trying to do is enough for us to check it properly.
A correction
Name the guide page, quote the sentence, and say what you found instead. We check corrections first because they affect other readers.
A question
Ask what the FAQ does not cover, especially around free vpn limits, Australian servers, or staying safer on shared networks.
A topic idea
Tell us the situation you ran into — a hotel network, a data cap, a slow evening stream — and what a clear explanation would have saved you.
How quickly we respond
Most messages get a reply within a few business days. Corrections get looked at first. Complex questions about free vpn plans sometimes take longer, and we would rather answer properly than quickly.
We work Monday to Friday, 9:00 AM to 6:00 PM Sydney time. If you write on a weekend, expect a reply early the following week.
Before you write
A quick check saves a round trip
Look through the FAQ — many vpn basics are already answered there.
Compare plans on the Free VPN Plans Compared page if your note is about limits.
For café and airport networks, the Public Wi-Fi Safety Guide covers the habits we recommend.
Send a message
Write to the Sydney editorial team
Use this form for questions about this guide, corrections, and topic ideas. Anything you send is used to reply to you and nothing else.
Phone
+61 2 9210 5500
During business hours in Sydney, someone is usually available to take a call. Outside those hours, the form is more reliable.
Call the Sydney teamVisit
Level 14, 333 George Street, Sydney NSW 2000, Australia
We are an editorial team, not a walk-in support desk, so please use the form or phone before visiting. Hours are Monday to Friday, 9:00 AM to 6:00 PM.
Email: [email protected]
What we can and cannot help with
Plain limits, stated early
We can explain how free vpn plans work and point you toward the right page in this guide — whether that is data caps, server choice, or safer habits on public Wi-Fi. That is the whole job of this site, and we do it carefully.
We cannot troubleshoot your specific vpn app, recover an account, or advise on anything outside what this site covers. For product issues, billing, or setup on your device, the provider's own support is the right place.
Good detail to include
Your device type, where you were connected, and which free vpn limit you hit helps us point to the right explanation faster.
Privacy of your message
Anything you send through the form is used to reply to you and nothing else. We do not sell it, share it with vpn providers, or use it for marketing. The privacy policy has the full detail.
Do you fix errors readers report?
Yes. Corrections are read first, checked against current plan terms, and the page is updated with clearer wording where needed.
Can you help with my VPN login?
No — we cannot recover accounts or fix app installs. Contact the provider that runs your app for anything tied to your account.
Will my note be shared?
No. Messages stay with the Sydney editorial team and are used only to reply. See the privacy policy for the full statement.
